Pro Property Managers: Smart Choice

Do you need a professional property manager? Probably.

If you're a renter, don't expect hand-holding or personal service directly from owner via the Web. It might be better to deal with pro "concierge" for special requests like stocking fridge, renting sports equipment. This is true especially for those with a big group reunion, family celebration, or a business retreat.

For owners: nothing beats a pro when you need full service -- that means a 24/7 call number, agent to handle frozen pipes etc. "It's difficult to deal at a distance with putting in a hot water heating on a Sunday morning," says Michael Sarka of Vacation Rental Managers Association. Find them at VRMA.com -- they handle 150,000 vacation homes all over U.S., Canada, Caribbean, Mexico.